General questions

Vulcan online gaming casino is a guarantor of high-quality online gambling, which has existed for decades in the gambling business. Thousands of regular customers favour us. For yourself, you can find your favourite slot machines, as well as the usual atmosphere, learn the taste of victories and feel real excitement.

To register, just click the 'Register' button at the top of the site, enter your valid email address and come up with a password that you will use to log in to your profile. You can also register through one of the social networks presented. That's it! You own an account on our project with the ability to play, win and receive winnings.

If you are already registered on our website, you can log in to your account by clicking on the "Sign in" button and entering your email address and password. If you registered through a social network, just click on the icon with its image. Please note that your account in our club corresponds to your social network account.

In order to start the game for real money, you just need to register or log in to your profile, top up your game account, then hover your mouse over your favourite game and select "Play". If you want to play for free, you just need to choose a game and click "Demo."

The email address assigned to your profile can be changed in your personal account. In the main Email address field, you need to specify a new address and save the changes. In the window that opens, enter your account password, or log in using a social network. After that, you need to follow the link from the email sent to the new postal address, thereby confirming the change of mailing address. Without confirmation of mail from the letter, the address will not be changed.

According to the rules of our club, the casino administration can request documents confirming the player's identity. The procedure is simple and is performed by the player only once. If the client cannot present the documents for some reason, the Company has the right to suspend his account until his identity is confirmed.

You can use our convenient search, which is located on the home page, on the right side under the Cashier. Once you start entering the name of the game, the system will automatically show you all the matches, which is convenient if you do not remember the entire name.

To top up your game balance, you need to click on the "Renish" button and select a convenient and affordable payment system for you, enter the amount of replenishment and the necessary data. Then click the "Pay" button.

To win, you just need to enter the neighbouring "Get Win" tab, select the payment system for which you want to win, enter the amount and all the necessary data.

The minimum deposit on our project is 15 dollars from any payment system.

It all depends on which payment system you want to withdraw your winnings to. If you want to apply for one of the submitted electronic wallets, the minimum payment is 100 dollars. 3000 dollars for credit card.

Freffers to your account can arrive within an hour of the time from the moment you try to top up your account. If no funds arrive after an hour, please contact Help Online by clicking on the appropriate button on the right side of the site. Our specialists will help you resolve this issue quickly.

It all depends on the amount of payment. If it does not exceed 19,999 dollars, applications are processed for up to 3 working days. However, we always try to withdraw your winnings as soon as possible.

Withdraw

When you create a withdrawal order, the amount on your game balance is not frozen or debited. You can continue the game on it. At the same time, we recommend that you monitor the status of your balance during the game, if it drops lower than the amount of your withdrawal request, the application will be cancelled.

A similar message appears if the amount on the player's balance is less than the minimum for a particular system (card - 3000 dollars, electronic wallets - 100 dollars). Also the reason for its appearance may be an attempt to create a duplicate withdrawal order. (the amount of orders placed must be equal to the amount of your balance sheet).

Our casino has a mandatory double turnover rule for withdrawing funds without commission. It was created so that the casino would not be used as an exchange office. You can continue the game and make the necessary turnover or agree with the commission. You can read this rule in the Rules of the Club, paragraph 8.11.4.

The fact is that after debiting funds from your casino account, they can be credited to your card account within 5 days due to processing on the processing system side. At the same time, this is a deadline. As a rule, the funds arrive much faster.

You can cancel the payment yourself in the cash desk section "Payment history". Or contact the operators of the Support Service and notify you of your decision. The request will be submitted to the Finance Department, and the application for payment will be cancelled as soon as possible.

This is not possible because all winnings withdrawal requests are processed on a first-come, first-served basis. Each conclusion is made as quickly as possible.

We don't charge a commission and the payment system also. The amount that exceeds the deposit itself is the conversion difference. The fact is that when you top up, your transaction passes through a processing system, where an invoice is issued in foreign currency, after which it is sent to your wallet/card. As a rule, your wallet/card rate is higher, which makes the amount more. That's the difference when converting.

When you top up your account, the transfer procedure is made automatically, which gives an instant result.

At the time of withdrawal from the club, all applications are manually reviewed by a specialist to verify the correctness and reduce the risk of fraud.

These are special remuneration units valid only on our club's website. Such points are automatically awarded during the game in any slot machine. In order for points to be credited to the account, you just need to place bets. When the amount of bets placed reaches 200 dollars, the account automatically receives +1 point. By accumulating the required number of incentive points, they can also be exchanged for real money at the exchange rate provided. Also, the more points you have, the higher the status in our club, which opens up a large number of privileges and opportunities for you. You can read about our loyalty program here.

The bonus is extra money for the game, which is credited to you as a gift from our club. In order to withdraw bonus money, you need to win it back. You can get the bonus for different promotions of our club, which take place both on a regular basis and on special dates. We also advise you to follow the newsletters from our club, which very often receive tempting offers.

Plash is the process of fulfilling the bonus promotion conditions to be able to withdraw the amount of the prize received. "Play back" means betting on a certain amount during the game, regardless of winnings or loss (each reel spin at which you have real funds written off is taken into account). Each bonus has its own vager (wagering odds) - a number by which you need to multiply the bonus amount to get the amount of bets to win back. For example, if the vager bonus has x20, then to withdraw a bonus of 1000 dollars, you need to bet on 20,000 dollars during the game.

The maximum amount from your bet, which goes into account for wagering: <br /> • for the level of Beginner and Amateur - 250 dollars (maximum 250 dollars from the bet go to the wagering of the bonus); <br /> • for the level of Connoisseur and Specialist - 300 dollars ( 000 dollars (maximum 3,000 dollars from the bet go to win back the bonus).

Let's imagine you're playing at a rate of 2,000 dollars. In this case, depending on your status, not the entire rate will be able to go to the wagering of the bonus. <br /> • For the level Beginner and Amateur, 250 dollars will go to the wagering account; <br /> • for the level Connoisseur and Specialist in the wagering account will go 300 dollars;

You can cancel the bonus at any time using the bonus balance zeroing function. To unsubscribe from available bonus funds, you need to log in to your profile and click on the "Decommission Bonuses" button.

Note that the bonus is not played in the following games: European Roulette, American Roulette 3D Classic, Lucky Sevens Blackjack, Oasis Poker Classic, Oasis Poker Pro Series, Baccarat 777, Russian Poker, Poker Teen Patti, Talismans of Fortune

Vager received bonus can only be recouped in Vulcan slot machines. In the following games, you can place bets solely at the expense of real balance: European Roulette, American Roulette 3D Classic, Lucky Sevens Blackjack, Oasis Poker Classic, Oasis Poker Pro Series, Baccarat 777, Russian Poker, Poker Teen Patti, Talismans of Fortune, Bonus balance is not taken into account in such games, there is no bonus wagering.

When you try to withdraw funds, the unplayed bonus amount will be automatically debited from your balance, according to the rules of our club. At the same time, you can withdraw the rest of the amount on your balance sheet unhindered. Only the bonus amount is debited.

All information on wagering progress and the required betting amount is displayed in the "Withdrawal" section, at the box office of our club.

The bonus wagering is automatically cancelled if the bonus balance is reset.

The money won in the Wheel of Fortune is a bonus. Accordingly, it is necessary to recoup it. The vager for such a bonus is X20.

If you get the most winning combination in any of the site's slot machines during the game, you take part in an automatic jackpot draw at the same second. Please note: getting the strongest combination does not amount to getting a jackpot, which at the end of an instant draw can fall out to you or not. If you become a lucky winner, you will receive a notification on the website, and our representatives will contact you. Good luck!

The mandatory condition is to follow the link from the email. All you have to do is click on the button in the letter that will redirect you to the site and top up your account. Please note that in order to correctly accrue, you need to top up your account immediately after the transition. If you have not received a bonus, please contact our specialists (Help Online) and they will help you solve your issue.

The undressing game doesn't make progress per game in Mafia Syndicate, Mine Field, Bomb Squad, Courier Sweeper, Penalty Shoot Out, Baccarat 777, BlackJack Lucky Sevens, Texas Holdem Bonus, Texas Holdem Poker.

Read more about the terms of the undressing game can be found here "Heading game".

For re-assignment of the status, a professional player receives a special prize - 1 spin in Fortune's VIP rall with the ability to win major prizes. VIP wheel is available within 48 hours of re-approvement of Professional status.

Do you need to click on the "Forgot your password?" button. And enter the email address to which you have a registered account. After that, you will receive an email with a password recovery form.

First of all, you should check in your inbox the 'Spam' and 'Promotions' folders where the email may get by mistake. If they don't have an email, you can request an email again in the Profile menu on the site. Please note that such an email can arrive within 30 minutes of registration. If more than 30 minutes have passed, you should contact Support.

If the browser used is not Google Chrome, it is likely that you need to update the Adobe Flash Player plugin (not required in Chrome). You can also check your browser for updates and clear temporary files, cache and cookies in the history section.

Gooogle Chrome\Yandex: just click Ctrl+H to clear your browser cache. On the page that opens, click on "Clear History" and, after a new window appears, click on the same button, pre-checking "Cookies, as well as other site and plugin files" with a tick. We strongly recommend choosing the "All Time" cleaning period.

Mozilla Firefox: Press Ctrl + Shift + Delete. In the "Delete Recent History" window in the "Delete" field, select from the list the period to which the browser should limit when deleting data. After that, expand the "Details" list and make sure that only the Cash option is enabled. Click the "Delete Now" button.

Opera: Press Ctrl + Shift + Delete. In the "Clear Visit History" window, determine the period to which the browser should limit when deleting data. Make sure that only the "Cached Images and Files" option is enabled and click the "Clear Visit History" button. In case of disagreement with the amended clauses of the Agreement, the player is free to stop using the Site. Further use of the Site after the entry into force of the amended clauses of the Agreement will be considered its full acceptance, regardless of whether the player has received the relevant notification or learned about the changes from the updated Agreement.

Safari: In the browser menu, select Safari → Settings → Add-ons. Enable the "Show menu "Development" option in the menu bar." From the browser menu, select "Development → Clear Caches."

Our project does not have such a function.

We don't technically have the ability to delete accounts. If you don't want to play at our casino, you just don't have to visit the site. You can unsubscribe from the mailing list using a special link at the bottom of any email received from us.

If it doesn't make it difficult for you, leave in any convenient form the reason why you leave us - it will help us improve the conditions and experience of using the site in the future.

In this case, please contact Support (Online Help) without continuing playing in the same machine so that specialists can record information about the failure and submit an application for compensation.

Please note the fact that if you continue the game afterwards and contact after a while, it will be extremely difficult to determine the moment of hanging. We ask you to contact you immediately after the incident, which will help you resolve your issue faster.

If you can't find the answer to your question, please contact us in the shortest possible time in a way that is convenient for you:

By phone: +7 (495) 023-22-94

Write to us by email: [email protected]

Either by asking our support operator a question by clicking on the "Assistance online" button.

Our club is always ready to give our customers the best, including bonuses for the game. Stay tuned for our newsletters, something interesting regularly arrives in them, and daily tournaments and regular lotteries will keep you entertained. You can always find additional promotions in the "Promotions" section of our website. We also suggest you leave your phone number on the website, and we will definitely notify you about the hot bonuses of our club.", "129" => "Casino Volcano is a gambling tradition,